Privacy Policy

Last updated

iCom Company Pvt Ltd operates iCom Tours. This policy explains how we handle personal information when you use the iCom Tours website, the iCom mobile app, or contact us about a booking.

Information we collect

  • Account and contact details. We collect your name, email address and phone number. Website accounts use a password. The app uses a sign-in code sent to your email and asks for your nationality and national ID or passport number.
  • Passenger, guest and booking details. Depending on the service, we collect names, contact details, nationality, national ID or passport numbers, passenger categories, travel dates and routes, stay details, and requests you provide, such as dietary needs. This includes information you provide about other travellers, including children on your booking.
  • Payment and support records. We keep booking and transaction references, payment amounts and status, any bank transfer receipts you upload, and messages you send us for help.
  • Technical information. Our systems can log IP addresses and request details to operate the service, investigate errors and protect against abuse.

How we use your information

We use your information to verify sign-ins, apply the correct fare and currency, arrange travel and stays, process payments and refunds, and send tickets, confirmations and service updates. We also use it to answer enquiries, maintain records and keep our services secure. The app can show trips and previous passengers from a website account linked to the same verified email address.

Who receives your information

We share information needed to fulfil your booking with the transport, excursion or accommodation provider. For stays booked through the app, iCom Hotels receives the details needed to make and manage the reservation, including through its Cloudbeds reservation system.

For online card payments, you enter your card details on the Bank of Maldives (BML) payment page. BML processes the payment and provides transaction details so we can confirm the booking and handle refunds.

Hosting and email providers help us operate our services and deliver codes and confirmations. We may also provide information to authorities where required by law.

Cookies and device storage

The website uses cookies to maintain your sign-in session. It also loads fonts from Google, which receives the font request from your browser. The app stores its sign-in session in secure device storage and can keep booking details and downloaded tickets on your device for access later.

Retention and account deletion

We keep personal information as needed to provide our services, support bookings, resolve disputes and meet accounting and legal obligations. We use encrypted connections and sign-in checks to protect access to your account and booking history.

To delete your iCom mobile app account, open Account, choose Delete account and confirm with the code sent to your email. This deletes your app profile, ends all app sessions and clears the app’s saved booking details and tickets from the device you use to delete the account. We retain booking and payment records for support, accounting and legal purposes. Website accounts are managed separately. Save your tickets and booking references before deleting so we can help with existing bookings.

You can also request app account deletion online. We use the email address and any details you submit to review your request and verify account ownership.

Privacy requests

To ask a privacy question, request a copy or correction of your information, request deletion, or get help if you cannot access your account, email info@icomtours.com. We may ask you to verify your identity before acting on a request.